Superior Stylish Sustainable

All prices exclude VAT. VAT and shipping fees calculated at checkout.

Supremely Comfortable & Functional
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Refund policy

Orders within South Africa

GENERAL CONDITIONS FOR EXCHANGES

  • Due to the nature of our business, we cannot accept exchanges on items with embroidery or custom length options. GREENS MEDI reserves the right, at our sole discretion, to approve or decline an exchange request for any item from the Core Scrubs Range, Lux Scrubs Range, or other made-to-order products as these orders are considered personalised garment requests.  For safety reasons, we aren't able to resell scrubs that have already been sent out and returned.
  • Should we approve an exchange, all items must be in their original packaging, clean, unworn, unwashed, and unused. Should garments not be sent in the original packaging, the customer will incur a charge of R100 to cover the cost of new packaging. This packaging fee must be paid, prior to the garments being sent to the customer.
  • No exchanges are allowed on sale or promo items, embroidered items, or gift cards. All sale and discount items are final sale.
  • Regrettably, we cannot offer free exchanges. We charge a 30% exchange fee, plus shipping. Shipping is calculated at R290.00 for round-trip service. Should the new item cost more than the original, the difference will also be charged.

Exchange Request Process

1.    Submit an Exchange Request Form:

Fill out the exchange request form within 7 days of receiving your order. You can find the form here.

2.    Wait for our team to get back to you and send you your invoice:

Our Communications Manager will respond to your request and send you an invoice for the required amount for shipping.

3.    Prepare Your Items:

Ensure your scrubs are in their original state: clean, unwashed, unworn, unused, and in the original packaging. Items not meeting these conditions will be returned to the sender. Should garments not be sent in the original packaging, the customer will incur a charge of R100 to cover the cost of new packaging. 

4.    Arrange for Pickup:

Once your exchange is approved and payment (R290 + 30% exchange fee) is received, we will set up collection. Prepare your package for collection. Note: we can only schedule a pickup for a specific date, not a time.

5.    Receive Your New Items:

After receiving and inspecting your returned items, we will process your exchange within 15-20 business days, depending on stock and fabric availability. You will be notified via email when your exchange is shipped.


INCORRECT OR DAMAGED ITEMS

  • GREENS MEDI SUPPLIES must be informed within 3 business days of delivery if a garment is damaged or incorrect for a possible exchange. Please email us at hello@greensmedi.co.za with your order number, photos of any potential defect, and contact details.
  • If GREENS supplies the incorrect product or a damaged product, we will exchange it for a new one, provided it is returned in its original packaging, unworn, and unwashed.
  • Garments must be checked once received and GREENS MEDI SUPPLIES must be notified of any errors prior to use. Otherwise, the client will be liable for shipping fees.
  • If an order has a minor error, we reserve the right to process a correction, as opposed to a return.

 

GENERAL CONDITIONS FOR RETURNS

As our garments are made-to-order, we do not offer returns or refunds. Each garment is cut, sewn, and produced specifically for the customer once an order is placed. This includes items purchased from the Core Scrubs Range, Lux Scrubs Range, or any other made-to-order collections. By purchasing from our website, the customer agrees that they are making a personalised garment request. Because of this production model and due to hygiene regulations within the medical industry, we are unable to resell returned scrubs

At our sole discretion, we may choose to authorise a return for store credit. Should a return for store credit be approved:

  • The request must be submitted within 7 days of delivery.

  • The garment must be unworn, unwashed, unused, and returned in its original packaging.

  • Store credit will exclude original shipping costs and any applicable transaction fees.

Please note that approval of a store credit return is not guaranteed and will be evaluated on a case-by-case basis.

We strongly encourage customers to make use of our size guide and virtual fittings prior to placing an order to ensure complete confidence in their purchase.

NON-DEFECTIVE RETURN POLICY
The following conditions will not be considered defects and will not qualify for returns:

  • Normal wear and tear.
  • Damage from negligence, abuse, or incorrect usage.
  • Damage from inadequate care and not adhering to washcare instructions.
  • Unauthorized alterations to the product.
  • Products that do not suit personal preferences but are accurately described and fit for their intended purpose.
  • Differences in fabric dye-lots between purchases

Our qualified production team will inspect returned items to determine if they qualify for an exchange. We reserve the right to deny an exchange if the item is not deemed to have a factory fault.


SIZING RECOMMENDATIONS

We are happy to provide sizing suggestions and assist through virtual fittings, as well as our size guide. However, the customer is still responsible for the size chosen by them. We cannot be held liable for garments that do not fit.


GARMENT TOLERANCES

We will always ensure that our fabrics are the best quality available in the country. However, there may be slight differences in fabric weight and colour between batches and from time-to-time thickness can vary. As fabric is dyed in batches, colours may vary between dye lots and we cannot be held liable for shade differences between purchases. Please note: our Active Stretch fabric will soften slightly over time, due to the washing process. As each garment is custom-made and sewn, there is a tolerance of 1cm to 2cm per seam to be expected, which is completely normal. We assess all scrubs prior to shipping to ensure that they pass a high standard of quality control (QC).


REFUND/CANCELLATION POLICY

  • We have a no cancellation/refund policy for orders placed. However, if you notify us within 48 hours from purchase, we may consider processing a cash refund, less at least a 35% cancellation fee. 
  • Please note: Refunds can take up to 2 weeks to process. We cannot be held liable for any delay or additional charges on the part of your banking institution.

Gift cards are non-refundable and cannot be redeemed for cash. If an item purchased using a gift card is approved for a refund or store credit in accordance with our policies, the refunded amount will be credited back to the original gift card balance.

For orders that were partially paid using a gift card, the amount paid via gift card will be refunded back to the gift card in the same proportion as the original payment method. 

PRODUCTION & SUPPLY DELAYS

As all GREENS MEDI SUPPLIES garments are made to order, our production timelines are dependent on the availability of fabrics and materials from our suppliers.

While we always aim to meet our stated lead times, there may occasionally be delays due to factors beyond our control, including (but not limited to):

  • Fabric shipment delays
  • Supplier or manufacturing delays
  • Courier or logistics disruptions
  • Unforeseen production constraints

These delays do not constitute grounds for cancellation, refund, or return, as each garment is produced specifically for the customer upon order.

By placing an order, customers acknowledge and accept that lead times are estimates and may be affected by external supply chain factors.

We will always communicate any significant delays and do our best to complete and deliver your order as soon as possible.

BULK ORDERS, FABRIC SOURCING & CANCELLATIONS

All bulk and team orders placed with GREENS MEDI SUPPLIES are produced on a made-to-order basis. In many cases, fabrics, trims, and production materials are specifically sourced and allocated for these orders once confirmation and payment have been received.

For this reason, bulk orders cannot be cancelled once placed, as production commitments and supplier allocations are initiated immediately.

Payment of an invoice and/or confirmation of an order constitutes a legally binding agreement between the customer and GREENS MEDI SUPPLIES for the manufacture of custom-made garments.

As each garment is individually produced to the customer’s selected specifications, including colours, styles, sizing, and configurations, refunds or cancellations cannot be accommodated once production has commenced.

Should a bulk order be required by a specific deadline or event date, this must be clearly communicated and confirmed with our team prior to placing the order. While we will always do our best to accommodate requested timelines, we cannot be held liable for deadline-related issues where no prior written agreement regarding delivery dates was made.

Lead times may also be affected by supplier availability, fabric shipments, production capacity, and courier logistics.

International Orders

Due to the complexities and significant costs associated with international shipping, customs, duties, and taxes, we are unable to accept returns or exchanges for orders shipped outside of South Africa.